How can we support you?
Use this page for questions about purchases, access, applications, billing, memberships, programs, or technical support.
Please allow 2 to 3 business days for a response.
Contact support
For support, email:
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Please include:
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your full name
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the email address used at checkout or application
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the offer, product, membership, or program you are asking about
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a clear description of what you need help with
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screenshots if the issue is technical
Response time is typically 2 to 3 business days.
What support can help with
Support can help with:
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purchase confirmation questions
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product access issues
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missing email or download links
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checkout questions
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billing questions
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membership access questions
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Charmed Circle questions
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Wealth Ascension Academy application or enrollment questions
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Private Mentorship application or enrollment questions
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technical issues
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account or email corrections
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questions about where to find your next step
If you cannot access your purchase
If you purchased a product, membership, program, or private offer and cannot find your access email, please check:
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your inbox
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spam folder
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promotions folder
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junk folder
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the email address used at checkout
If you still cannot find your access details, email support@sophiaalexandria.com with your full name and the email address used at checkout.
Application questions
Some offers require an application before enrollment.
This includes:
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Wealth Ascension Academy
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Private Mentorship
Submitting an application does not guarantee acceptance.
If your application is aligned, you will receive the next enrollment step by email.
If another offer is a better fit, you may be redirected to a different starting point.
For application questions, email support@sophiaalexandria.com.
Billing and payment questions
For billing or payment questions, email support@sophiaalexandria.com.
Please include:
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your full name
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the email used at checkout
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the offer you purchased
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the billing question you need help with
For payment plans, please review the Terms and Conditions and Refund Policy before contacting support.
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Refunds and cancellations
Refund and cancellation terms are explained in the Refund Policy and Terms and Conditions.
Please review those pages before contacting support.
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For Charmed Circle cancellation support, email support@sophiaalexandria.com before your next billing cycle.
What support cannot do
Support cannot provide:
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legal advice
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financial advice
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tax advice
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medical advice
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therapy or mental health support
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emergency support
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private coaching outside an enrolled offer
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custom strategy unless included in the offer you purchased
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guaranteed response outside business hours
If you need professional legal, financial, medical, or mental health support, please contact a qualified professional.
Business hours
Support emails are reviewed during business hours.
Typical response time is 2 to 3 business days.
Response times may be longer during launches, holidays, weekends, or high-volume periods.
Need help?
Email support@sophiaalexandria.com with your question and the details connected to your purchase, application, or account.
We will review your message and respond as soon as possible.